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Announcements

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This release covers a set of enhancements in RightAnswers that impact the Service Console experience for agents working cases in UKI as well as the standalone agent experience for AME and Australia. In scope are

  • Support Agent (internal search) enhancements for colleagues
  • Supporting technical debt and enhancements to enable the items above
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Recent issues

Here's some issues that you may have come across.
We're on it!

SN ID
Component
Description
JIRA ID
SN ID
Salesforce RA iFrame

There's an issue agents in UKI can't attach an article at the moment. The workaround is to clear the cache. Follow these instructions in the RA KB in Solution 1122433355.

GKB-1234
Go to Issues page

What would you like to do today?

Report an issue

Have an issue? Follow our guidelines to report your issues.

Request change

Add or modify users, change link values, or modify available products.

Submit ideas

Have an idea or an enhancement request? See what's been submitted so far and what's been approved here.

Other resources

Learn

At a high level, learn about the RA knowledgebase and its moving parts.

Release Notes

See recent release notes and what's in store for upcoming sprints on this platform.

Admin's corner

For Reporting Admins and DSPMs. Find resources to administer the platform here.