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Got an idea? Let's hear it, Einstein.
These enhancements are already on a scheduled sprint.
Enhancement requests go through a process in which it's approved or discarded. If approved, it goes to our in-house development team or the vendor.
You submit the idea to ServiceNow
The Global Governance Board reviews and approves the idea
The idea goes into JIRA.
If the work is to be done by Sage, it goes into backlog for it to be scheduled to a sprint.
If the work is to be done by RightAnswers, we submit it through their enhancement process.
The work is scheduled, completed, and communicated through a release.
What component of the application is your idea about?
Examples: Self-Service site, Agent Portal, Salesforce iFrame, Solution Manager, Reporting console
Describe your idea
Who is the idea for, and what is it? Attach any mock-ups or screenshots to your idea.
Example:
"As an Author in Solution Manager, I want to...
... so that I can..."
To open a ticket, click the button below and when selecting a category, choose Sage Knowledgebase (RightAnswers).
Submit an enhancement idea